When we launched in 2012, Carrot Insurance had two goals – to make the experience of car insurance more rewarding for our customers, and to make the roads a safer place for young drivers.
Through the use of intelligent ‘i-box’ telematics technology we created New Driver, a product which enables drivers with less than two years’ experience to have an affordable insurance policy with the added benefit of earning back a percentage of their premium throughout the year in cash rewards.
In 2015, Carrot built upon the success of New Driver to launch Better Driver, an app-based insurance policy offered to drivers with over two years of road experience and have earned a no claims discount. The advantage of the product being the ability to earn weekly treats for a positive driving score.
Telematics is a rapidly growing sector of the insurance market, allowing younger drivers the chance to get out on the road without the sky-high costs that often come with ‘regular’ insurance policies.
You’ll also have the chance to be part of something genuinely worthwhile and with a true social purpose. Amongst the many awards collected since launch, Carrot picked up the 2015 Prince Michael International Road Safety Award for demonstrating its success in reducing accidents amongst young drivers by 42%.
Sales and Retention – where it all begins! The team will use both inbound and outbound methods of contact to attract new customers to Carrot Insurance.
The largest team is Customer Services. The team manage our inbound calls to the Contact Centre and manage day-to-day queries for our policy holders.
Our Risk Management team handles all things claims-related, from assisting our customers at the point of an accident to monitoring a customer’s speeding habits.
The Telematics team takes care of arranging i-box installations, and dealing with any queries customers may have surrounding this.
Our Marketing team handles Carrot’s promotions, advertising, PR and social media presence.
Since our launch, Carrot has seen growth at a rapid yet sustainable rate, with our Contact Centre more than doubling in size in the last 12 months alone.
Our spacious and vibrant offices offer the perfect working space for our ever-growing Contact Centre, and we have a varied and fast-paced working environment with induction training from day one to help you feel comfortable and happy in your new role.
As our customer base is largely younger and new drivers, our aim is to make the journey from purchasing a policy to obtaining their first year’s no claims discount as easy as possible.
As we are evolving and growing so rapidly, exciting opportunities are constantly arising both within our Contact Centre and beyond.
“ I joined Carrot in September 2014 in an administration role and found the varied workload an exciting challenge.
Carrot is a great environment to work in and a lot of effort has gone into making it a comfortable and pleasant. All the staff are friendly and there’s always support for new members of the team.
There are lots of development opportunities available too, you can become multi-skilled over a number of departments within the contact centre and progress into new roles.
I started in an admin position, for the first month before progressing into a customer services role. As I gained more confidence in the position I was given the opportunity to transfer into the retentions department. This was a more challenging role for me, but felt like a natural step for me within the company.
I spent several months working within this position, which helped to develop my understanding of accounts and the financial aspect of the company. This enabled me to apply for a vacancy in the Finance Department.
I now hold the role of Premium Funder Accounts Manager. My role is to maintain Carrot’s working relationship with Carrot’s finance provider. I monitor every transaction that is processed through the company. ”
“ I first joined Carrot in April 2014, and since then I’ve overseen a lot of changes. I love working for a company with the drive and ambition to constantly strive for growth. I first started when we had a small office of around 30 people and now that figure has more than quadrupled!
There are lot’s opportunities for personal development & promotion within the company. I’ve also found during my time here that Carrot are very accommodating and this has created a real family feel around the office. In the summer of 2015, I was fortunate to go travelling for a month and I was granted flexible leave which allowed me to go.
I started in the Customer Services team before moving to the Risk Management team. The experience working in both teams really enhanced my product knowledge, I then felt ready to progress and further my career at Carrot.
I joined the marketing team in November 2015, I helped develop and monitor Carrot’s social media pages, I also got involved with exciting promotions for the company.
In June 2016 I took on the role of Product Manager of our leading product Better Driver. I manage the development of the product as well as making key decisions including App design/functionality, processes & risk management of all customers.
If you are looking for a Career and not just a job. Carrot is the place for you. ”
“ I first started working at Carrot in July 2015. I joined the Customer Services team where I began developing my skills & knowledge of the role.
In all my time working at Carrot I've always been keen to develop and progress. Not only attributing to myself but also my fellow colleagues. This was then expanded to become multi-skilled across all departments. At this stage I was given the opportunity to become a Team Coach within Carrot.
The Team Coach opportunity provided me to be able to help my colleagues develop themselves and for me to progress myself even further within the business. If I had to point out one thing that makes my role, it would be the job satisfaction of seeing other people thrive and become more confident.
Throughout this time, I've found there to be a really positive atmosphere in the contact centre with friendly and energetic people. Fantastic support has always been given through out my career here at Carrot. ”
“ I’ve been with Carrot since February 2013, I was one of the first members of staff to join. At the start it was just a small team of three of us dealing with all of our policies. We then formed what then become Carrot’s customer service team.
During my first year I helped to form a number of processes for the company. Our customer service team has built on these initial processes to create the efficient working environment in our contact centre today.
Being part of Carrot since its birth has allowed me to see the company grow so much over such a short space of time, this has been particularly exciting for me.
It soon became clear we couldn’t stay in our small office any longer and in February 2015 we moved to much larger office to accommodate all of new staff we were bringing in. The new office helped expand and provide a dynamic environment for us to work in.
I became the Customer Service Team leader in June 2014 and managed a large group of staff handling inbound calls from our policy holder’s and assisting them with any queries they had. I’d had no previous management experience prior to taking the role and I received lots of support and training whilst I settled into the role.
In June 2016, I took on the role of Recruitment manager. During all of my time here at Carrot I’ve always extremely enjoyed assisting in recruiting new staff, so to take on this new role was such an exciting opportunity for me. In September 2016 we held our very first recruitment day which was very successful. Finding suitable candidates in line with our company ethos and watching them grow/progress is really satisfying. If you are willing to work hard, there are a number of opportunities within Carrot to progress. It’s brilliant to develop professionally within an ever-expanding company. ”