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Carrot Help Centre

Category: Better Driver app

I’ve received an email that says my journeys aren’t recording – what do I do?

You may have received an email if we think some of the journeys you’re… Read more ›

Better Driver iOS Update – NEW

We have updated the Better Driver app to support recent iOS software releases. This update aims to ensure your journeys are tracked as accurately as possible.

Downloading your online driving licence summary

As part of the validation of your policy, we require a PDF of your… Read more ›

Getting the most out of your Better Driver app

How to make sure the Better Driver app stays running smoothly.

How to pair the Better Driver app

Once you’ve started your policy with Carrot Insurance, you’ll need to pair your Better… Read more ›

I have an app policy – how do I claim my weekly treat?

They can be claimed via the treats page in the app, and you’ll need… Read more ›

What does an app-based policy include?

Our app based policy is call Better Driver and it is designed for drivers… Read more ›

What is a Better Driver policy?

Our Better Driver policy is designed for safe drivers who already have a bit… Read more ›

Can the Better Driver app be installed on all phones?

The app is only available on certain IOS and Android devices. To check whether… Read more ›

If I change my smartphone do I have to re-install the Better Driver app?

If you buy a new phone, you’ll need to download the app and pair it with your car again.

How do I register the Better Driver app?

Once you’ve purchased your policy, we will send you your log in details via… Read more ›

How do I log in to the Better Driver App?

Use the details included in your Welcome Email to log in to the Better Driver app.

Where do I download the Better Driver app from?

The app is free to download from the Apple App Store or the Google… Read more ›

How much data will the app use?

The app will consume about 4MB of data per month (based on average use… Read more ›

What is the Better Driver app?

The Better Driver app is a clever bit of technology which uses ‘telematics’ that… Read more ›

What if I change my car?

If you change your car, just let us know as soon as possible so… Read more ›

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