Contact us
Had an accident?
Don’t panic, our claims team are here every step of the way. Get in touch with us so we can help.
Need to make a change or upload a document?
If you needed to make a claim, it’s important that we have all of your up to date information to ensure you are covered.
Manage policy
Make any changes by using the customer portal or by calling our customer service team on 020 8629 3308.
Upload documents
Please use the link below to upload the documents you’d like to share with us.
We are here every step
Our team is ready to help you with all policy queries, including any changes you may need to make to your policy.
Opening times
Mon-Sat: 9.00am – 5.30pm
Sun: Closed
Call: 020 8629 3308
Send something by post
Carrot Insurance Services, 98 Liverpool Road, Formby, Liverpool, Merseyside, L37 6BS.
Virtual assistant
Got a question? Our virtual assistant is the quickest and easiest way to get help.
Quick links to useful support
From breakdown recovery to payment support, find the right contact details here.
Breakdown recovery
Call: 0333 355 1999
Auto Windscreens
Call: 0800 587 6817
Need to make a complaint?
We always strive to provide a great service, but sometimes things can go wrong. Find out how to make a complaint.