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Carrot Help Centre

We are now part of the Granite Group

As we move into the tail-end of 2021, we have started a new journey with a new owner, the Granite Group. This is a very exciting time for both staff and customers as we continue to lead the way in connected insurance, now with a very specialist insurance group behind us. We will continue to work very closely with IMS (part of the group who founded us) to partner on technology and data to support our growth ambitions. Nothing will change for our customers as far as their insurance cover or support goes, but here are a few FAQs below to support queries.

Why did Granite buy Carrot Insurance?

Granite are a larger insurance broker who are looking to enhance their specialism in telematics. Granite felt we were well placed to help them grow and deliver customer value in this part of the insurance industry.

Will Carrot Insurance be changing its name?

No, our branding will remain the same.

Why is this a good move for Carrot Insurance and its customers?

With the support of Granite, we can begin to offer a wider choice of products to customers in future. Our staff and management team will remain with the business to support our customers.

Will I still be able to speak to an agent in the way I do now?

Yes, our contact centre and opening hours for LiveChat will remain the same.

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