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Carrot Help Centre

What documents do I need to send?

Within the first 21 days from the start of your policy, we need to see:

  • A photo or copy of your driving licence card (front and back)
  • Any proof of no claims discount – your previous insurer will provide this.
  • Your online driving licence summary. To find this:
    1. Visit
    2. Click ‘Start now’
    3. Enter your details and click ‘View now’
    4. Select ‘Get your check code’ and click ‘Get a code’
    5. Click ‘Print or save a driving summary’
    6. Save this document and send it to us on LiveChat.

If you’re a Better Driver (app) customer, these documents can be uploaded within the app.

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