What should I do if my self install device falls off the windscreen?
If the telematics device detaches from your windscreen, it may be due to incorrect installation or weather-related issues.
Our device provider will be notified automatically and will send a replacement cradle to your address. You’ll also receive an email confirmation.
Please follow the installation instructions provided via the link below and upload a photo through the app to confirm successful installation.
How to Replace your Theo Cradle – Theo
Note: There is a limit to how many replacement cradles you can request per policy year, so ensure the device is fitted correctly.
Reminder: Please do not remove the device from the windscreen unless instructed to.