Get a Quote

New around here and want to talk to us about getting a low-cost car insurance quote from Carrot®? Got a question about your existing Carrot insurance policy? Don't forget you can get a quote online or check out our FAQs page, but if you want to hear a friendly voice at the end of the line, feel free to get in touch in any of the ways listed below - we're a friendly bunch here at Carrot and love a good chat! And don't worry if you're running low on credit on your mobile - just let us know and we'll happily call you back.

Talk to Carrot

Customer Services:

0333 355 1725 (local call charges apply)
or email


0333 355 2990 (local call charges apply)
or email

Other useful contacts

Installations Hotline:

0121 332 1223

(local call charges apply)

Close Brothers Premium Finance:

0870 243 0026

(local call charges apply)

Breakdown Cover:

0333 355 1999

(local call charges apply)

Carrot Card:

0333 800 7373

(local call charges apply)

Press & Media Enquiries:

Complaints Policy:

View complaints policy

Auto Windscreens:

0800 587 6817

(local call charges apply)

Zurich Customer Windscreens:

0800 068 5710

(local call charges apply)

(If you are unsure who your policy is underwritten by please check your policy details. Alternatively contact us on LiveChat.)

Opening hours

Customer Services:

Monday to Friday, 08:30 - 18:00

Saturday, 09:00 - 13:00


24 hours a day, 7 days a week

Talk to us on Facebook & Twitter

When we're not manning the phones during office hours, we're usually checking out our Facebook and Twitter pages, so if you you've got a question when the sun goes down, why not look us up in the world of social media?


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Carrot Risk Technologies Limited
Global House
Westmere Drive
Crewe Business Park

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Complaints publication report

Carrot Insurance

Period covered in this report: 01/07/2017 – 31/12/2017

Number of complaints opened by volume of business
Product / Service Grouping Provision (at reporting period end date) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Insurance and pure protection 21.66 531 517 46% 53% 54% Information, sums / charges or product performance
Credit broking 3.06 13 13 54% 46% 23.1% Arrears
The Root