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Carrot Help Centre

Better Driver app update

You may have noticed there is an update available to your Better Driver app. If you are yet to update, please head to The App store or Google Play store and do this as soon as you can.

The app will continue to record your journeys until you update, but you will not be able to view your journey data or access the app until you update – don’t miss out on claiming this week’s treat!

If you are already using the latest version of the app, you may notice some of your journeys are displaying incorrectly – for example, where you started a journey and when you ended a journey. This is a temporary issue that will gradually go back to normal over the next week or two.

Rest assured, this will have no impact on your policy.

We hope this hasn’t caused too much inconvenience to you. If you’d like some more information about your Better Driver policy, please visit our Help Centre.

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