Your black box needs to remain securely attached to your windscreen throughout your policy. If it becomes loose or looks like it may fall off, don’t worry – you can easily refit it using one of your replacement cradles. Follow our installation instructions, or contact us if you need any further assistance.
Your black box has anti-tamper technology that can detect if the device has been moved, removed or reinstalled. Following our instructions will help you avoid triggering an unnecessary tamper alert.
Make sure it’s fitted securely
Always follow the fitting instructions carefully. Correct installation helps keep your black box secure and ensures it can continue recording your journeys.
What if I change my car?
If you’re planning to change your car, please contact our team so we can update your policy and arrange a replacement cradle for your new vehicle. Please keep your existing black box – don’t throw it away!
Once your new cradle arrives:
- Follow the supplied instructions to install the cradle in your new vehicle.
- Secure your existing black box in the new cradle.
- Take a clear photo showing that the device has been fitted correctly.
- Upload the photo to the Better Driver by Carrot app within 48 hours.