Stuff worth reading, whatever stage you’re at
Useful guides, insurance explainers and driving tips – all in one place.
How to charge your black box
Keeping your Theo black box charged helps us receive your driving data and give you accurate feedback through…
Read moreWhat to do if your black box isn’t working
Can’t see your latest journeys in the Better Driver by Carrot app? Don’t worry – trips can take…
Read moreHow to re-install your black box
Your black box needs to remain securely attached to your windscreen throughout your policy. If it becomes loose…
Read moreHow do renewal discounts work?
Around one month before your policy ends, our renewals team will contact you by phone and email with…
Read moreHow does mileage allowance work?
Keeping track of your mileage During the first 50 days of your policy, we’ll look at how far…
Read moreManaging your policy online
Need to update your details, check a payment or buy extra miles? You can manage many parts of…
Read moreWhat to do if you receive a black box tamper alert
Your black box helps us understand how you drive and provides feedback to support safer driving. It must…
Read moreKeeping us updated
Some changes or situations can affect your cover or the journeys recorded by your black box. Here’s when…
Read moreWhy do speeding limits matter?
A speed limit tells you the fastest you’re allowed to drive in ideal conditions. That doesn’t always mean…
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