Cancelling Your Telematics Policy
If you/we cancel your policy, and you are due a refund, the way we… Read more ›
Predicted Miles & Top Up Miles
We will monitor your mileage on an annual basis and if we suspect that… Read more ›
How We Monitor Your Driving
Installing Your Device (Theo)
Carrot Insurance services offer a self-installation device called Theo. The Theo device is a… Read more ›
Hard Fitted
Carrot Insurance services offer a hard fitted device called The T7. This device requires… Read more ›
Self Fitted
1. How is my predicted mileage monitored during my policy? We monitor your mileage… Read more ›
If you/we cancel your policy, and you are due a refund, the way we… Read more ›
Carrot Insurance services offer a self-installation device called Theo. The Theo device is a… Read more ›
We will monitor your mileage on an annual basis and if we suspect that… Read more ›
Carrot Insurance services offer a self-installation device called Theo. The Theo device is a… Read more ›
Financial help
Do you need help with your financial circumstances? We understand that many of our… Read more ›
Uncategorised
We need you to send us a couple of documents once your policy has started.
Policy documents
Policy Documents Click the links below to access and review these documents. Private Car… Read more ›
Complaints
Carrot Insurance Services will do its best to provide you with a high level… Read more ›
Safe Driver
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News
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Learner Driver
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Well-Being
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Black box
Getting your driving licence is a huge achievement — and with it comes the… Read more ›
Carrot Insurance services offer a self-installation device called Theo. The Theo device is a… Read more ›
Carrot Insurance services offer a hard fitted device called The T7. This device requires… Read more ›
HAVPC Customers only. The dashboard is really easy to access from your mobile phone,… Read more ›
As long as you have your email address and policy number to hand, you’ll… Read more ›
Black box insurance or telematics insurance can reward safe driving. Black box insurance is… Read more ›
‘Telematics’ is just another word for the technology we use to record your journeys… Read more ›
Carrot points are awarded each week if you achieve a green score (+5 or… Read more ›
We don’t continue recording your driving data after cancellation. But if you want to… Read more ›
Everything you need to know about having your black box fitted.
We’re serious about privacy. The data recorded by your black box remains private.
No. The device, plus installation and data costs, is included with your Carrot policy… Read more ›
The cost of the a new black box would be classed as a repair… Read more ›
Yes. The installation and activation of your black box is quick and easy, and… Read more ›
The black box records your journeys and information about how you’ve been driving. This… Read more ›
Thinking of joining
Click below to read some of our reviews, or, if you’re an existing customer,… Read more ›
If you need help with a new or existing policy, please contact us. Our… Read more ›
Black box insurance or telematics insurance can reward safe driving. Black box insurance is… Read more ›
A few things you’ll need to know when taking out a Carrot policy.
Get clued up on these driving tips and rules not many people are aware… Read more ›
Yes. If you’re planning a holiday road trip to Europe, we’ve got you covered! Some… Read more ›
Yes – click here to get a quote.
Yes. You can either pay for your insurance for the year in full with… Read more ›
Your policy price depends on how many miles you expect to travel. Fewer miles usually means a lower price.
No doubt about it, negotiating your first year of driving is tough, and sometimes… Read more ›
Driving Style Score (HAV customers only)
Everything you need to know about your scores and how they affect your policy.
If you have a black box policy (New Driver or Private Car Telematics), you… Read more ›
A higher Driving Style Score means more rewards and a cheaper renewal quote for you.
You’re free to share your Driving Style info with your parents, but you don’t have to.
Get in touch! Talk to us on 0208 629 3308.
Speed, smoothness and usage scores all contribute to your overall Driving Style Score.
If you’re a Private Car Telematics customer, we will install a black box in… Read more ›
When your box is fitted your dashboard will show a score of zero. Your… Read more ›
Renewals
Bob Dylan once said, “The times they are a-changin”. Change is inevitable, and whilst… Read more ›
We’ll send your renewal invitation a few weeks before your policy is due to… Read more ›
Your price will be based on several factors, including: Insurer prices for the year… Read more ›
Don’t worry! Contact us to update your information. Our team will let you know… Read more ›
Had an accident
Accidents happen, but what if you have a car accident and need to make… Read more ›
Stay Calm – don’t panic, accidents don’t always mean a claim is made Be… Read more ›
If you have an accident and think you might need to make a claim, we recommend getting in touch on our 24hr Accident Line – 0173 274 7100
No Claim Discount
You won’t lose the discount completely, unless you’ve made a claim – but it… Read more ›
You should receive your no claims proof by email. If you haven’t received it after a few days, get in touch.
Yes, and we’ll apply this when calculating your renewal premium.
Named driver
The number of named drivers you can have on your policy is determined by… Read more ›
No. Rewards are only available to the policyholder – but remember, any named drivers… Read more ›
Cancellations
Online Form – Carrot Request Cancellation
Yes. However, if you are due a refund, this will be held back until… Read more ›
If your policy is set to auto-renew, you can opt out of this at… Read more ›
We don’t continue recording your driving data after cancellation. But if you want to… Read more ›
You won’t lose the discount completely, unless you’ve made a claim – but it… Read more ›
If you want to cancel your policy, please use the cancellation form to request… Read more ›
Carrot Insurance Services will do its best to provide you with a high level… Read more ›
Driving tips
Understanding the real dangers of drink and drug driving is vital. Not only is… Read more ›
We get it – your phone is your go-to for everything from social media… Read more ›
You’re running late, stress levels are high, and suddenly, someone cuts you off. Sound… Read more ›
As a Carrot Insurance Services customer, you know the value of safety to yourself… Read more ›
As a young driver, hitting the road is an exciting adventure. Whether you’re off… Read more ›
The open road is full of promise: new places, new experiences, and the freedom… Read more ›
We’ve all been there – a car alarm blaring in the night, making us… Read more ›
Getting your driving licence is a huge achievement — and with it comes the… Read more ›
Whether you’re commuting to work, heading to college, or running late to a party,… Read more ›
Did you in 2023 alone, speeding was a factor in over half of all… Read more ›
Road conditions in Winter can be more challenging so we’ve put together some top… Read more ›
Car accidents do happen — sadly, quite often — and sensible drivers can unfortunately… Read more ›
With mega itchy eyes, constant sneezing, a prickly throat and a nose that never… Read more ›
No matter how long you’ve been driving, whether it’s for many decades or just… Read more ›
Get clued up on these driving tips and rules not many people are aware… Read more ›
Anticipation is really all about reading your surroundings and remaining aware by keeping your… Read more ›
Imagine for a moment that you’re driving in a big city for the first… Read more ›
For all motorists, from the newly-qualified and young drivers we look after here at… Read more ›
All across the UK, ‘smart’ motorways are being rolled out – but what exactly… Read more ›
Okay, they may just be pretty uninteresting black circles at face value, but if… Read more ›
The last thing on most drivers’ minds when they’re enjoying motoring on jam-free roads… Read more ›