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Carrot Help Centre

What do I need to do when the installation technician comes to fit my black box?

Before the appointment the engineer will get in touch to let you know when to expect them.

When they arrive just hand over your car keys so they can fit the black box. They’ll also take some photographs of your car and check its roadworthiness. Finally they’ll check that there aren’t any modifications to your car, as we can’t insure any car that has been modified.

It usually takes just under an hour, and can be done at a location of your choice – so no need to take the day off work!

Please note: During COVID-19 this process might be slightly different from normal, if you would like to know more about how we’ve made it safe for you and the engineer get in touch.

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