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Carrot Help Centre

Category: Black box

Black box fitting

Check out this video to see what to expect at a box fit appointment… Read more ›

Quick access to the dashboard

The dashboard is really easy to access from your mobile phone, follow the instructions… Read more ›

How do I access the dashboard?

If you’re a New Driver or Private Car Telematics customer and have had your… Read more ›

What is a black box policy?

Our traditional black box policy is called New Driver and Private Car Telematics is… Read more ›

Thinking of changing your car?

If for whatever reason you feel it’s time for a change, these three easy steps will make changing your policy part-way through.

What is telematics?

‘Telematics’ is just another word for the technology we use to record your journeys… Read more ›

I have a box policy – how do I bank my rewards?

You’ll need to access your online dashboard, then click into the rewards section where… Read more ›

I have a black box policy – how do Carrot Points work?

Carrot points are awarded each week if you achieve a green score (+5 or… Read more ›

What if I change my car?

If you change your car, just let us know as soon as possible so… Read more ›

What happens to the black box if I cancel?

We don’t continue recording your driving data after cancellation. But if you want to… Read more ›

Can I be insured before my box is installed?

Yes, you are insured from your policy start date. You need to make sure… Read more ›

Getting your black box fitted

You’ll need to get your black box installed within 2 weeks of your policy start date.

What do I need to do when the installation technician comes to fit my black box?

Everything you need to know about having your black box fitted.

How private is the data recorded by my black box?

We’re serious about privacy. The data recorded by your black box remains private.

Is there an additional cost for the black box?

No. The device, plus installation and data costs, is included with your Carrot policy… Read more ›

If I have an accident and the black box is damaged, do I need to pay for a new one?

The cost of the a new black box would be classed as a repair… Read more ›

Can the black box be fitted to all cars?

Yes. The installation and activation of your black box is quick and easy, and… Read more ›

What data does the black box record?

The black box records your journeys and information about how you’ve been driving. This… Read more ›

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