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Carrot Help Centre

Get in touch on LiveChat


Our friendly customer services team is here to help on LiveChat.

To get started, just click the ‘LiveChat’ widget at the bottom of your screen.

Can all customer enquiries be handled on LiveChat?

We can help with all aspects of your policy on LiveChat except for claims. If you need to make a claim or report an accident, use the number on our ‘contact us’ page.

What if I need to talk to someone on the phone?

If you really need to discuss something by phone, ask one of our LiveChat agents to give you a call. That way you won’t have to use your phone minutes.


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