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Carrot Help Centre

Category: Rewards

Our award-winning rewards programme

A big thanks and congratulations to our reward fulfilment partner Giftcloud for winning The… Read more ›

I have an app policy – how do I claim my weekly treat?

If you have a Better Driver policy and you end your week with a… Read more ›

How can I earn weekly Carrot rewards?

With Carrot, you’ll get weekly rewards when you keep a good Driving Style Score (above 5).

How often can I earn rewards or treats?

Treats and rewards are available weekly, whether you have a box or app policy… Read more ›

I’ve claimed my weekly treat – when will I receive it?

Your weekly treat will be emailed to you within 14 working days of you… Read more ›

I have a box policy – how do I bank my rewards?

You’ll need to access your online dashboard, then click into the rewards section where… Read more ›

I have a black box policy – how do Carrot Points work?

Carrot points are awarded each week if you achieve a green score (+5 or… Read more ›

Do named drivers earn their own rewards?

No. Rewards are only available to the policyholder – but remember, any named drivers… Read more ›

Can I lose my rewards if my driving score gets worse?

No. Whatever rewards you’ve earned are yours to keep.

About the Carrot Card

Please note, we no longer issue Carrot Cards. If you have a question about… Read more ›

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